Delivery Information

Shipping Policy


Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout


Shipment method

Estimated delivery time

Shipment cost


2-3 business days – Semenanjung
4-5 business days – Sabah/Sarawak



9-12 business days


DHL Express

3-5 business days

According to product weight


3-5 business days

According to product weight


Delivery delays can occasionally occur.

Shipment to P.O. box addresses ships to addresses in Malaysia only. We do not ship to P.O Box addresses.



Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

If you live outside Malaysia and would like to purchase our products, kindly use the contact form to reach us. We would be happy to assist  you.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.