Delivery Information

Delivery Information

Shipping Policy

 

Thank you for visiting and shopping at Spekmata.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

 

Shipment method

Estimated delivery time

Shipment cost

PosLaju

2-3 business days – Semenanjung
4-5 business days – Sabah/Sarawak

Free

ePacket

9-12 business days

Free

DHL Express

3-5 business days

According to product weight

FedEx

3-5 business days

According to product weight

 

Delivery delays can occasionally occur.



Shipment to P.O. box addresses

Spekmata.com ships to addresses in Malaysia only. We do not ship to P.O Box addresses.

 

 



Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Spekmata.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Spekmata.com  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

If you live outside Malaysia and would like to purchase our products, kindly use the contact form to reach us. We would be happy to assist  you.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.